Return Policy

How can I return an item purchased from Cartonsonline?

You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at [email protected] or call at our helpline number - +91 8494 921 921 with the following details

  • Order ID
  • Reason for returning the item
  • Images clearly showing a damage/missing product in the order

Post receiving your request, Cartonsonline’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Cartonsonline's and cannot be contested.

 

REFUNDS

If you are dissatisfied with your order, Cartonsonline is here to help. If the products in your order are 'Damaged', 'Defective', 'Wrongly Shipped' or in a 'Not as Described' state, please notify us within 7 days from the receipt of your order. Subject to a quality check from our end, we'll do our best to process your request in a timely manner. In case, we do not receive any objection from you within 7 days of delivery, we will consider the goods are as per the specifications requested by you.

 

CANCELLATIONS & REFUNDS

 

Before you receive the order

You can cancel the order online anytime before it gets dispatched. Once you request for cancellation of your order, it will take us a maximum of 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days.

 

After you receive the order

In case of returns, once your return request is accepted by Cartonsonline, the entire refund amount will be reversed to you through NEFT/RTGS. Logistics charges will be borne by Cartonsonline, and you will not be charged for it.




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